🌿 Frequently Asked Questions

Got a question? You’re probably not the first. Browse by topic below or reach out if you don’t see your answer.

📦 Ordering & Shipping

How long does it take to process my order?
  • Live plants ship within 2–5 business days.
  • Merchandise & home decor ship within 2–5 business days from our warehouse partners.

  • Live plants ship within 2–5 business days.
  • Merchandise & home decor ship within 2–5 business days from our warehouse partners.

When do you ship live plants?
  • Monday through Wednesday to avoid weekend delays in transit.
  • Monday through Wednesday to avoid weekend delays in transit.
Where do you ship?
  • We ship anywhere in the U.S., including Hawaii and Alaska.
  • Unfortunately, we don’t ship internationally at this time.
  • We ship anywhere in the U.S., including Hawaii and Alaska.
  • Unfortunately, we don’t ship internationally at this time.
Do you offer local pickup or delivery?
  • Yes! If you're in the Port Charlotte, FL area, we offer scheduled local pickup and delivery options. Just select that option at checkout or contact us.
  • Yes! If you're in the Port Charlotte, FL area, we offer scheduled local pickup and delivery options. Just select that option at checkout or contact us.
How do I track my order?
  • Once your order ships, we’ll email you tracking info.
  • Note: Plant orders and merchandise may arrive separately.
  • Once your order ships, we’ll email you tracking info.
  • Note: Plant orders and merchandise may arrive separately.

🪴 Plant Care Basics

Will my plant come with care instructions?
  • Yes. All live plants include a care tag and/or are listed with tips online (light, water, pet-safety, etc.).
  • Yes. All live plants include a care tag and/or are listed with tips online (light, water, pet-safety, etc.).
What if I’m new to plant care?
  • We got you! Start with beginner-friendly plants listed in our shop. You can also reach out anytime for care support or follow us on Instagram for plant tips.
  • We got you! Start with beginner-friendly plants listed in our shop. You can also reach out anytime for care support or follow us on Instagram for plant tips.
What happens if my plant arrives damaged?

Please email us at autumnssecretgarden@gmail.com within 24 hours of delivery with photos of the plant, packaging, and shipping label. We’ll make it right.

Please email us at autumnssecretgarden@gmail.com within 24 hours of delivery with photos of the plant, packaging, and shipping label. We’ll make it right.

🌍 Import Services (Coming Soon)

Do you offer rare plant import services?
  • We’re working on reintroducing international import brokering. Stay tuned for updates.
  • We’re working on reintroducing international import brokering. Stay tuned for updates.
What does “import brokering” mean?

We help customers and collectors get access to rare international plants legally and safely using our licensed supplier network and proper permits.

We help customers and collectors get access to rare international plants legally and safely using our licensed supplier network and proper permits.

Can I request a specific rare plant?

Yes — you can send us a plant request via the Contact page or DM us on Instagram. We’ll reach out when it’s available.

Yes — you can send us a plant request via the Contact page or DM us on Instagram. We’ll reach out when it’s available.

📃 Store Policies

What’s your return policy?
  • Live Plants: No returns. Please report damage within 24 hours.
  • Merchandise/Home Decor: Returns accepted within 30 days. Must be unused, and in original packaging. 15% restocking fee applies.

  • Live Plants: No returns. Please report damage within 24 hours.
  • Merchandise/Home Decor: Returns accepted within 30 days. Must be unused, and in original packaging. 15% restocking fee applies.

What if my package is lost or delayed?

Contact us at autumnssecretgarden@gmail.com and we’ll work with the carrier to resolve it.

Contact us at autumnssecretgarden@gmail.com and we’ll work with the carrier to resolve it.

What if I need to cancel my order?
  • Orders may be canceled before they ship. Contact us ASAP to request a cancellation.
  • Orders may be canceled before they ship. Contact us ASAP to request a cancellation.
Are you a certified nursery?

Yes — we are licensed and certified to grow and ship live plants in Florida.

Yes — we are licensed and certified to grow and ship live plants in Florida.

Still need assistance?

Use this section to direct your customers to your contact form to further assistance

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